Little things count, like being assured your purchase can be returned if it is defective, whooops not at ACE on THE FAX, I refuse to buy anything from someone who does not put customer first and these people obviously refuse to do so, I am an ACE rewards member and have purchased items from ACE for decades, but now that is over, why go to a company that refuses to offer customer service when Amazon, Lowes and Homedepot are very willing to work with a customer. An item that was purchased several months ago and never used until a few weeks ago broke almost immediately after no more than 20 uses, it should have lasted for years. Return policy was sorry you are SOL..
There was one freezing cold night last winter where we ran out of air filters for our furnace. My husband drove straight to Ace, got there as they were closing for the day, but they still let him in to buy some filters and keep us warm. They treat you less like a dollar sign and a lot more like a human being.
We love Ace on the Fax. You guys are awesome!!!
Any time my husband and I need something for our old house (and it's been quite often in the past year), we come here. The employees here are the most genuinely helpful, nice, and friendly people, and they are why we choose this place over any other. They carry almost everything you could ever need from a hardware store--and then some--and whatever they don't have, they're always happy to try to find something similar or make a recommendation on where to find it.
well Ace on the fax , i know it might not mean much to you but I will never purchase anything from you again and i left the items i was going to purchase today on counter when told they have a return policy that punishes the customer.. I FEEL CHEATED!!
The people here are so friendly and I'm always in and out very quickly. Definitely beats fighting the crowd and searching through a massive warehouse at Home Depot
We needed help getting the right wrench to remove the bike rack from the back of my car. Morgan the night manager not only got us the correct wrench, but made sure we knew how to use it so we could easily get the rack on and off. In an age where customer service barely exists it was such a pleasure to experience great customer service. Great job Morgan. We will be back!
Good selection and helpful staff. The store is neat and organized.
Ace On The Fax is a US Hardware Store based in Denver, Colorado. Ace On The Fax is located at 7100 E Colfax Ave, Denver, CO 80220, USA.
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