Had a terrible check in experience here. The lady was just rude. I booked online and was confused when she asked to swipe my card again. She said “well it didn’t work so I need it again”. I asked if my points would be added automatically since I booked online and she acted like I was bothering her. She said I had to look up the number and just stood there as I looked for it. I knew that they usually just look it up for me, and when I asked her to do so she just rolled her eyes and said she didn’t see it. I even gave her my maiden name, but she didn’t see it. She kept telling me to just come back later. When I finally found the number, she just said it was under another name and that was why she couldn’t find it. It was the name I JUST GAVE HER. I’m extremely irritated at this service. I LOVE Embassy Suites, but this was an epic fail.
I just wanted to write and share that our family had a fabulous time at this hotel. The rooms and service was great! My favorite part was the made to order breakfast, every morning! The food was plentiful and delicious. I cannot wait to go back, worth every cent and second of my time! Thank you very much for this wonderful experience!
I have stayed at this hotel twice for my son's wrestling tournaments in the past 2 months. Rarely do I write reviews because I have never found a place noteworthy enough of one...until now. The staff is AMAZING. EVERY SINGLE ONE OF THEM. Coming from the hospitality industry myself, I appreciate how the staff here goes above and beyond. Johnny helped us both stays and went out of his way to make sure we were taken care of. Luis and Maria, both bartenders were also great. Called me by name after the first encounter and remembered what I drank from my first visit. Rooms are great size for my little family and the free breakfast in the morning is fantastic! Free happy hour daily is a great perk also. We normally stay at the Hyatt Regency when we stay in Denver but the Embassy suites has won us over. We will be staying there now, all because of the fantastic staff! Great Job!!!!!!
Looks recently renovated, clean, and updated. The standard embassy suites has an window open to the courtyard so anyone can look into your hotel room when they pass by when you don't have your curtains closed. This one is updated to have privacy film on all the "courtyard" facing windows. Only negative is the area, it's really an "airport" hotel (within 15 minutes) and located in an somewhat dark industrial area where there are semi trucks passing by all the time. Otherwise, good Hilton hotel.
Nice property, standard embassy suites layout. The staff that we interacted with were nice. The hot tub was nice, but the jets are not powerful at all. The pool was a bit too cool for us to jump into. The drinks in the evening were nice before we caught an Uber to dinner.
Embassy Suites By Hilton Denver Stapleton is a US Lodging based in Denver, Colorado. Embassy Suites By Hilton Denver Stapleton is located at 4444 Havana St, Denver, CO 80239, USA.
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