Unbelievable good service from the Assistant Store Manger - Drew. I came in to have some glasses done. I brought in my prescription from MY eye doctor. When I put the new glasses on, I could not see!! I was besides myself as I knew I had just paid a considerable amount (I have no insurance) on glasses and I could not see! I got a second eye test to realize the first prescription was totally wrong! I went back to Oakley expecting to have to pay again as it was not their fault. Drew told me Oakley stands by their product with a 90 day guarantee. He took my second prescription and had another set of lenses made AT NO COST. He assumed the responsibility which was not his by standing by their guarantee promise and fixed my problem! The customer service was superb. Oakley stands by their quality and that is very rare in today's world. Thank you Drew!
Very displeased with the service I received today. Greg the "Manager" was the individual I had the pleasure of interacting with today. He was cold, rude, and made my girlfriend and I feel EXTREMELY uncomfortable. His overal meloncoly attitude was almost tangible within the store. And we could not get out of there fast enough. We went to return a pair of sunglasses that have quite literally never been worn. We had the glasses themselves and the cloth sleeve they came in, however the cardboard box was thrown away. We were told that a return was completely out of the question because the card board box was missing. If these are the rules I accept that, we didn't have the original packing for the full return to be complete. What I do not accept is made to feel silly, and talked down to when I asked if an exception could be made, I mean, it's literally a paper box, I didn't think it was a huge deal. But I guess Greg thought otherwise. This brand lost a customer today because of this individuals extremely poor attitude.
Got exactly what I need
Had seen a pair of sunglasses in the store while on vacation. Stupidly we didn't buy them then and waited until we got home. Tried to order them on the Oakley website and what a mess. Anyways, I knew they had them here so I called and got Jake on the phone. He was awesome and helped get me the glasses we wanted. He shipped them out quickly and was very prompt in getting me the invoice and tracking info. Great experience! Highly recommend dealing with Jake.
Despite having some issues finding the specific model I was looking for (Racing Jacket; Oakley has got to stop dropping good products from their B & M's), the salesperson assisting me was extremely kind, polite, and helpful. I have also custom built pairs at this location before, and the staff are always extremely patient and receptive during the process. It's a shame Oakley dropped the Racing Jacket from the Cherry Creek retail location, but you definitely can't beat the customer service at this location. Kudos!
Oakley Store is a US Shoe Store based in Denver, Colorado. Oakley Store is located at 3000 E 1st Ave Ste 164, Denver, CO 80206, USA.
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