The sales men really knew their stuff. The shoes he recommended for me have solved the lower back pain I've been experiencing for almost a month, and to top it all off it's a pet friendly store.
So much for guarding and preserving your brand, both in manufacturing and store service.
I come into this store a couple of times and felt the customer service wasn't like the first time I visited! The same young lady has helped me each time and her failure to really be helpful is just disheartening. Went in the first time looking to get two pairs of shoes and walking out with nothing and what I believed was a shoe to try on. This time again I gave the young lady another chance and was very disappointed again. When I arrived the store is was 11:00am and the door was locked. I had to call them to open the door....stranger. The young lady never greeted me or asked what I was in for just let me in and walked away. Again strange... I then inform her I ordered some shoes that where on back-order and it's been that amount of time and you helped me. She then when in the back and said yeah doesn't look like there is anything for you. I informed her that she took my name and I signed up for account that day. At this time she went to the back and I asked if there was a manager here in the store and the other sales associate said he would be in at 3pm. When the young lady came back she said yeah I looked everywhere and no order. Again strange... I asked to see another shoe and before I could get to telling her my size she would cut me off. I asked if they had four different shoes in my size and the young lady would tell me "No" before I even finished. Again strange... Now I could've just left but unfortunately, I have flat feet and now knee problems and needed shoes this day! I felt defeated because of the lack of willingness in customer service and thought there was hope when she said hey the Littleton Location may have another color or size. I asked how long will it take to get that size here, to try on? She said I would have to buy it and the shipping is 5-7 business days. Again strange.... because the reason I was there, was to try on shoes that she special ordered for me! Now things have changed and are different?! I asked again if they had my size in another shoe and it was like pulling teeth to get her to go check on my size! She walks back there and surprise my size appears! At this point and time I am just over the whole thing and want to get going. I get to the check out, and hand her a $20.00 off coupon that I recieved in the mail! She looks it up and down and said, "ummm, doesn't look like I have seen this coupon." Like is wasn't real and I made a fake one. At this point I was just over her and the extra comments of no, no to this size , no to this color, no to using your coupon, no we don't have sock for you to try on the shoes. I asked her if she normally tells a lot of customers "No" before checking on products? Or does the company stay out of stock on shoes that I'm asking for? She couldn't even response, I told her at that moment, how poor her customer service has been and how I didn't even want to spend my money here. I told her that I can not be the only person that has noticed it. I informed her that this was my second time coming and when I was here previously, she said no to me then and lied about placing my order. I let her know that I need these shoes because I care about my feet and I am not going to let her poor customer service effect my buying something I need. Even with how terrible she was. After all this was done, she had nothing to say. Not even a sorry because the company she works for would want her to do that. She handed me my bag and said "oh" which makes my believe that that all was on purpose and nothing I said mattered. Thank you New Balance in Cherry Creek for making a customer feel like nothing. Maybe someone will see this a say that lady was crazy, but I hope that someone reads this and doesn't experience what I did just to get comfortable shoes!
I had to change my review from 3 stars to 5 after my visit today. The first time I went the person who helped me didn't seem very knowledgeable with running shoes. Today the guy who helped me was the compelete opposite. He knew the shoes I was wearing (not New Balance brand) just from looking and was able to suggest shoes that match my pronation.
Great experience at the store and would recommend to any runners looking for a great fit.
Just dropped off a pair of golf shoes and a pair of walking shoes, both had failed. Both pairs had been lightly used. Soles on the golf shoes had split and I had previously re-glued the New Balance logo back on. The walking shoes failed because the glue had failed between the outer sole and the upper. The staff member just smiled and did not utter a single word of any kind, not even a half hearted apology.
Full service, full price with deep selection of models and sizes. Knowledgeable, helpful staff.
New Balance Cherry Creek is a US Shoe Store based in Denver, Colorado. New Balance Cherry Creek is located at 156 Steele St, Denver, CO 80206, USA.
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