A couple of months ago I purchased a new sofa and ottoman from this store. It was delivered faster than expected and the delivery men were friendly and professional. I recently purchased a dining room table and chairs but this time I opted to pick up the merchandise myself. The day I went to retrieve the items there was an error and one of my six chairs was not available. The manager, Anna, was quick to address my issue with me and get me on my way. Within 2 days the missing chair was located and I was notified that I could pick it up. In the mean time I found a slight flaw in the table I purchased. After calling the store and speaking with another manager, Brad, I was not only offered replacement of the table but he also offered to deliver and set up the table and the missing chair. They also kindly brought a tray I purchased over the phone - all at no charge to me. The delivery team was very courteous and professional and made sure to clean up before they left! Unfortunately we can't always have a perfect experience but in this instance the minor errors were addressed promptly and the West Elm team went above and beyond my expectations. For me this was a great customer experience and the people at this store have made me a customer for life!
Lisa was a delight to work with at the store. Design smarts and great service. The St Jude promotion warms my heart.
I have had nothing but the most positive experiences at the Cherry Creek West Elm. I live closer to the Boulder store but prefer to drive the extra distance because they really know their stuff and they are so nice work with! I had worked with a designer here a couple of years ago to redo my bedroom and totally love it! It was a transformation. So when I redid the main level of my house, I wanted to furnish with a more modern look and went right to West Elm. I worked with a senior designer, Molly Lennan, who was fantastic! She was so patient, responsive and everything I love everything she selected for me! The house looks beautiful! I bought a coffee table, end tables, media console, new dining table, buffet and chairs and even lighting. It's gorgeous! And if a piece didn't work out, she made the exchange process super easy. Their loading bay crew is also amazing. They were so helpful loading my car and making sure everything fit. Delivery service was on time, pleasant and neat. I would not hesitate to recommend this store to anyone looking for a reasonably-priced modern-style furniture and decor!
Do not get the credit card. There is no auto pay function on their credit card and they repeatedly charged late fees and extremely high finance charges. I cancelled the card. ALL of my other credit cards have auto pay functionality.
Nice product I just left because waiting more than a hour to have a price for one bedroom set. Very disappointed
West Elm is a US Furniture Store based in Denver, Colorado. West Elm is located at 2955 E 1st Ave #101, Denver, CO 80206, USA.
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