I purchased a Groupon for a “Complete Interior and Exterior Detail with and Engine Detail” for $149 (originally $249). I would not recommend this business based on many reasons. After reading many negative reviews online, I was skeptical. However, I called the business directly and spoke with the owner, John and he advised me that there would be a 100% satisfaction guarantee, so I purchased. When I showed up, there was no one available to greet me. I had to walk around the facility to find someone. Once I did, they were less than professional, took my keys and told me to come back after 5pm, then vanished. Knowing there were several different options for the detailing, I had to walk around again to find someone to confirm that I would be getting the package that I had purchased.
I am so amazed with my experience that I had with at tha car wash. I took my Honda Odyssey in to get the interior cleaned and boy was it a big mess in there. The ones who work on cleaning my van went way beyond what I was expecting. When I got my van back I was not expecting it to be perfect due to the mess. IT WAS A PERFECT JOB FOR ME. I would recommend this place to anyone. Not to mention I was only expecting my inside of my vehicle to be cleaned but they even cleaned the outside of my van. The next day I went to open our hood and even the engine and all had a shine. NICE JOB EMPLOYEES way beyond expected.
A few hours later, I received a call stating that I had tree sap on my hood and that it would be an additional $50 to remove. Knowing that it had to be done, I agreed. I would have liked to know this when dropping off the vehicle. A quick walk-through of what needs to be done, etc. should have been done before leaving, to set proper expectations.
Pulled up and the gentleman tried to charge me 1.99 extra because of size of car then when asked him why for a small car (Subaru Crosstrek) he went back to 19.99.
This isn't a typical retail establishment but rather a wash/waxing specialist for dealers. It is isn't worth the $19.99 I spent on a "gold" full service wash. My car was still dirty after hand wash (30 minutes).
At the end of the day, this place has unprofessional employees and their service is not as promised nor anything close to a professional car detail. I left with nothing but wet seats (as most reviewers mentioned) and buyer’s remorse.
Waiting area also smelled like cigarettes in the carpet.
Price was good. They did a great job! Took about 45 min for the wash and interior clean up.
Beautiful job. I loved that I could watch the guys clean my truck. And there is a spot for my toddler to run around when she got impatient. My car smells so good. Definitely will be back
I returned at the time that they told me that the vehicle would be finished. It had been pulled up to the front. I started inspecting it and noticed that it more so received an interior/exterior cleaning, rather than a detail. Headlights were still dirty, they missed spots where there was still dirt, vents were not clean (according to their interior detail description, it states that vents would be cleaned with Q-tips), still spots of sap on the hood they charged me an additional $50 to remove... Seeing the progress, or lack thereof, I brought my dissatisfaction to one of the employees and asked about the 100% satisfaction guarantee the owner promised on the phone. She immediately took offense and hurried to find the owner. He walked up to me and asked what my concerns were and I started to tell him. He then replied “let my guys finish before you start to nitpick every little thing” as if they were going to keep working on it if I didn’t say anything. They ended up working on it a bit longer and then the owner came back to me for review. They cleaned up some of my concerns, however it was still not a detail. I brought up several issues including the vents not being Q-tipped and the owner replied that people come in there expecting a full detail at original price for the Groupon price and that he can’t please everybody. So much for 100% satisfaction guarantee…
At Tha Car Wash is a US Car Wash based in Denver, Colorado. At Tha Car Wash is located at 2600 S Broadway, Denver, CO 80210, USA.
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