The worst moving experience I have ever had in my life. I should have trusted the other Google reviews. My move estimator was great, but that was the only thing that went right. Communication was spotty with the move coordinator and they couldn't determine which day to pack until that morning..even the contract said 9/6-9/7. I only had 3000lbs...that comes into play later. My contract stated a delivery date of 9/11 - 9/26. I was moving from Denver to Atlanta. It took me 3 days to get there even with Irma in my path. My delivery did not show up until 10/6!! A month later. Every week I would get an email saying it would be this week, and other empty promises. After they did not deliver on time in the contract I was encouraged to file a delay claim to reimburse me for expenses outside the contract range....WORST CUSTOMER SERVICE EVER! I had to call their customer service after 3 emails and they told me that because my shipment was under 3500lbs I did not qualify for any delay reimbursement claims. This addendum was never disclosed and even the move coordinator had no idea that was the policy. As a consumer there was literally nothing I could do but wait. The whole process was a nightmare and I have filed complaints with BBB, FMCSA. Use at your own risk.
I immediately was frustrated and disheartened however assured by not only the driver of the truck, but my moving coordinator that it would be taken care of in an expedient manner. I was convinced they were telling me the truth-- especially since I had purchased $20,000 of $0 deductible insurance coverage.
It has been almost 60 days with no resolution.
I initially chose this moving company due to their great reviews on Yelp. I was amazed with the service I received along with the personable employees. My great experience ended when my (not even 1 year old...Ethan Allen) couch arrived with multiple scuffs, scrapes and tears.
I have used this used this moving company several times. They show up on time, are courteous, work hard and get the job done efficiently. Really happy to work with the crew they send.
Life provided me an awesome opportunity to move for a job and I needed a moving company. I got a few quotes and Great plains presented the easiest to decipher quote at the best price. I opted for the pack and move which was executed flawlessly and took a lot of the work off my hands. Would recommend.
Worst moving company I have ever used and I have moved many times over the years. Scheduling was a nightmare, when they came to pack our things from our Littleton house they were hours late and did not finish until after 10:00 PM. My wife missed my daughter's first concert performance ever as a result. For the delivery end, we were given 8:00 to 10:00 AM window, they showed up at around 2:30 PM. The packing and handling was so poor, numerous fragile things broken due to carelessness and thoughtlessness. Claimed they could not assemble the beds because parts were missing which was really unlike their guy Brian to do that. So my crew gave up and left mattresses in garage and said we would have to wait for Brian who was tied up the next day on a job and of course it was Memorial Day holiday weekend so it would have to wait until Tuesday. Wonderful for us to have to extend our monthlong hotel stay another 3 days because apparently only Brian knew where the parts were and could properly put things together. Same went for our refrigerator , which currently sits in our living room as they could not get door off to get it in position in the kitchen. What a freakin disaster. The crew was young and hard working but seemed way in over their heads and as midnight rolled around they were obviously wiped out and ready to quit. And of course, couldn't be bothered to promise to get right back first thing Saturday morning. So we wait and wonder if we will hear from them in a timely manner and if indeed our savior Brian will be there to put everything right again. Seriously what a joke of an organization, including the moving crew getting high as they made their shuttle runs to unload from the main truck to the small truck to get to our house. If I could give them a zero star rating I would. Stay away from these amateurs
I would say to purchase insurance to cover your valuables but clearly-- that's not getting me far...so my advice is to NOT choose Great Plains Moving and Storage to handle your local OR long distance move.
Great Plains Moving And Storage is a US Moving Company based in Denver, Colorado. Great Plains Moving And Storage is located at 4655 Geneva St, Denver, CO 80238, USA.
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