I called today in an attempt to seek help and advice on a legal/financial situation our family is facing since we can not afford to retain private legal services. I was shocked when, after I explained our situation, which includes a severely disabled infant, the representative on the phone told me "nobody actually cares about your circumstances, we aren't going to help you'.
- - - - - is a downright condescending woman!! I wouldn't ever bother calling this place again if THEY actually paid me.
It was almost like calling AAA for help with a flat tire and being told that AAA doesn't actually care about flat tires. Isn't the whole point of an income based, volunteer legal service to care about people's circumstances?
Hah! 1.2 star review already?! I was going to come on here to explain how AWFUL their customer service is, But apparently there is no need.
Quite amusing, actually. Recording says "If I know the parties extension to please dial it now. I wait for the next prompt which, logically, would state that since I don't know what the extension is that I would be transferred to an extension that would help me to find the appropriate party. No logic. the recording tell me again that "If I know the extension of the party to dial it now". I don't know the extension, so I start dialing 3 digit extensions and on extension 333 I get voice mail. I leave a message. Now I will see if I get a call back. Very unprofessional for a legal assistance office.
I am not sure what Metro Volunteer Lawyers actually does. They couldn't answer simple questions, provide any insight, suggest an alternate avenue of help considering they were unable to help with anything. ***You get what you pay for from them. NOTHING.
Free lawyers!
I wish that there was a way to give a zero star review, because that is certainly what this organization deserves.
It was not the unwillingness to assist that shocked me, I can understand that not all services can assist with all situations, my shock came from the harsh disgust and dismissal that were evident by both the tone of voice the representative used and the ugly, demeaning way that the message was delivered.
Metro Volunteer Lawyers is a US Lawyer based in Denver, Colorado. Metro Volunteer Lawyers is located at 1905 Sherman St #400, Denver, CO 80203, USA.
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