Their card services are awful. They ran my credit score 200 points below what it actually is so i wasn't approved for they better credit. And now the "MYGEMACCOUNT" is the most difficult process i've ever had to go through just to make a payment. I'm livid at this process and will never recommend this store to anyone. I don't EVER leave reviews for places but this one was so bad I have no choice but to say something negative.
My husband and I have been waiting for 20 min to purchase a gold chain. No acknoledgement from the staff who then proceeded to serve customers who came in later ignoring us. There are plenty of mediocre chain jewelry stores that can provide a higher level of customer service.
The quality of products Zales offers is HORRIBLE. I have been engaged for 14 months and absolutely love the ring my fiance picked out for me. I would love it more if I didn't have to turn it in 4 different times because diamonds keep falling out of it. In the 14 months I have been without it about a total of 4 months. This is truly upsetting esp. when the store and company will do nothing to help me besides sending it away to be repaired. The store manager is ignorant and rude. He blames the diamonds falling out on the technology they use to make the ring...So why are they still selling it and why won't they do anything for me when they clearly cannot make a ring that stays together????? On top of that, I was told this is why people buy warranties. While that is true, you don't expect to be turning in your ring after a month of having it and then every couple months after that. I have also been lied to about the date it was going to be returned from repairs. They will not make mine a priority even though all of the hassle I have had to go through and told me I would have to pay another $35 if I wanted it rushed. I have reported this to corporate expecting to hear from a DM, but that hasn't happened yet either. Getting engaged is wonderful, but when you have a nightmare of a ring and have to deal with a nightmare of a store it is very upsetting and ridiculous.
staff is very rude unless you are buying from them, or unless you look like you have money make sure you wear designer clothing and flash some cash to get any decent service.
The absolute WORST experience I've ever had with a company ever. If I had read the reviews online before going I would have never ever had brought my business to this location. I have had nothing but great experiences at Zales in ABQ NM where we are from so I guess I expected the same. My fiancé proposed to me in Denver and instead of waiting to get back home to send out for sizing and purchase a matching band we decided to go to Zales in the Cherry Creek mall so that I would receive my ring faster. At the time of purchase everything was great go figure right? They knew we were eager so they offered us "rush delivery" little did we know we were making a monumental mistake. We were told the ring would be in Oct. 27th (that didn't happen) and that it would be shipped overnight to ABQ. On Oct. 30th they called and said "your ring is here come pick it up anytime!" I informed them that the ring was to be shipped to ABQ. Nobody knew anything about it. I contacted the store everyday after to see if it had shipped and got nothing but the run around everyday. I call again Wednesday and was told that it shipped the day before. I asked if it was overnighted and they said they didn't know. Every time I call nobody knows anything and I get told "well I wasn't here or I don't know who shipped it". Nobody knows ANYTHING! It's Nov 3rd I still don't have my ring but was FINALLY provided a tracking number which, surprise surprise, doesn't pull any information! Called again tonight and was told maybe Monday or Tuesday. Do yourself a favor and go ANYWHERE else but this store!!! They've turned such a special occasion into the worst experience of my life. I may also mention how completely mortifying it is whenever someone asks to see my ring and I don't have it after we made the announcement on social media and posted pictures of the ring.
**update - received my ring back from a repair 5 weeks ago and another diamond has fallen out. I still haven't heard from a DM and there is nothing they will do about it. I also turned them into the BBB and they missed the deadline to reply. They clearly don't care about their horrible service or quality of their products.
Zales is a US Jewelry Store based in Denver, Colorado. Zales is located at 3000 E 1st Ave Ste 256, Denver, CO 80206, USA.
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